Developing Empathetic AI Healthcare Agents: Hippocratic AI and NVIDIA Collaborate for Enhanced Patient Experiences

Developing Empathetic AI Healthcare Agents: Hippocratic AI and NVIDIA Collaborate for Enhanced Patient Experiences

AI technology is rapidly advancing in the healthcare sector, and today, Hippocratic AI has announced a collaboration with NVIDIA to develop empathetic AI healthcare agents. These agents will be powered by the NVIDIA AI platform, enabling super-low-latency conversational interactions. The goal is to create a seamless and personalized experience for patients, building an emotional connection between AI and human.

Hippocratic AI has designed a safety-focused large language model (LLM) specifically for healthcare. This model allows health systems, payors, digital health companies, and pharma to deploy AI healthcare agents to assist with low risk, non-diagnostic patient tasks over the phone. The technology enables patients to have meaningful and natural conversations with AI agents.

To achieve this level of personalization, it is crucial to have fast inference speed. Munjal Shah, the CEO of Hippocratic AI, explains, “With generative AI, patient interactions can be seamless, personalized, and conversational—but in order to have the desired impact, the speed of inference has to be incredibly fast.” This is where NVIDIA’s technology stack plays a vital role. The latest advances in LLM inference, speech synthesis, and voice recognition software from NVIDIA enable real-time interactions with AI agents.

Kimberly Powell, Vice President of Healthcare at NVIDIA, emphasizes the importance of technology that responds to patients as a human would. She states, “Voice-based digital agents powered by generative AI can usher in an age of abundance in healthcare, but only if the technology responds to patients as a human would.” This high level of engagement requires continued innovation and collaboration with companies like Hippocratic AI, who are developing cutting-edge solutions.

Hippocratic AI and NVIDIA showcased their collaboration at the NVIDIA GTC global AI developer conference. The solution was demonstrated using the NVIDIA Avatar Cloud Engine suite of technologies, which bring digital humans to life through generative AI. The goal is to develop a super-low-latency inference platform that can power real-time use cases and enhance the overall patient experience.

Extensive research conducted by Hippocratic AI has shown that even small improvements in inference speed significantly impact the emotional connection patients form with AI healthcare agents. According to their findings, every half second of improvement in inference speed increases the ability for patients to emotionally connect with AI agents by 5-10% or more.

Hippocratic AI plans to leverage NVIDIA’s low-latency inference stack and enhance conversational AI capabilities using NVIDIA Riva models. These models provide automatic speech recognition and text-to-speech translation, which can be customized specifically for the medical domain. By using NVIDIA NIM microservices, Hippocratic AI will optimize performance and accelerate the pace of innovation.

In addition, NVIDIA H100 Tensor Core GPUs will be employed by Hippocratic AI to support the development and delivery of their LLM and patient-facing solutions. The company recently announced that its generative AI healthcare agents outperform other leading models on various safety benchmarks.

These achievements are the result of Hippocratic AI’s unique approach to safety, which consists of a three-part strategy. First, they utilize a 70B-100B primary model trained using evidence-based content. Second, they employ a novel constellation architecture with multiple models supervised by specialist support models to improve accuracy and reduce errors. Lastly, built-in guardrails ensure human supervision when necessary.

Hippocratic AI has engaged over 40 beta partners to conduct rigorous internal tests of their AI healthcare agents. These tests focus on various aspects of healthcare, such as chronic care management, wellness coaching, health risk assessments, social determinants of health surveys, pre-operative outreach, and post-discharge follow-up.

The collaboration between Hippocratic AI and NVIDIA represents a significant step forward in developing empathetic AI healthcare agents. By harnessing the power of NVIDIA’s AI platform and advancing the technology behind inference speed, these agents have the potential to revolutionize patient experiences and improve healthcare outcomes.

For more information on Hippocratic AI and their groundbreaking work, visit their website at www.HippocraticAI.com.