In a recent survey conducted in Finland, it was revealed that trust in artificial intelligence (AI) services remains low in the country. The survey, known as the Digiturva Barometer, aimed to examine attitudes towards digital security and related issues among Finnish adults. The results of the survey showed that only 15 percent of respondents had a high or moderate level of trust in the content produced by AI services.
This lack of trust can be attributed to the fact that AI services are still relatively new and unfamiliar to many Finns. User-friendly and free AI services only became widely accessible at the end of last year, meaning that many people have not had the opportunity to accumulate knowledge or experience with these services. According to Kimmo Rousku, Chief Specialist at the Digital and Population Data Services Agency, trust and digital confidence are built through knowledge and experience, and the lack of personal experience may contribute to the low levels of trust.
The survey also revealed that different age groups had varying levels of trust in AI services. Young adults aged 18 to 24 had the highest level of trust at 27 percent, while those aged 65 to 74 had the lowest level at 7 percent. Additionally, only 18 percent of respondents expressed confidence in the secure handling of personal data by AI services.
Despite the low levels of trust in AI services, there is a growing interest in digital safety education among Finnish adults. The survey found that 70 percent of respondents expressed a desire to learn more about how to respond if they become victims of cybercrimes. This is a significant increase from a similar survey conducted in 2022, where only 46 percent expressed interest in enhancing their knowledge in this area. There is also interest in acquiring more knowledge about troubleshooting digital service or device disruptions and understanding contemporary threats related to digital services or devices, such as digital scams.
These results highlight the importance of digital safety education in addressing the low levels of trust in AI services and ensuring that individuals are equipped to navigate the digital landscape securely. Proper education and awareness can help individuals protect themselves from cybercrimes and make informed decisions when it comes to utilizing AI services.
Kimmo Rousku, Chief Specialist at the Digital and Population Data Services Agency, emphasized the need for caution when using unfamiliar digital services and the importance of approaching these services with skepticism when there is a lack of information or knowledge available.
In conclusion, while trust in AI services remains low in Finland, there is a growing interest in digital safety education. As digital services continue to evolve and AI technologies become more prevalent, it is crucial to prioritize digital safety education to build trust and ensure that individuals are equipped to navigate the digital landscape securely.
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